Firm sends houseproud couple 13 wrong cushions and are still to send correct order after 10-month soft furnishings saga

Feb 27, 2025

By FRANCINE WOLFISZ 12:58 26 Feb 2025, updated 14:53 26 Feb 2025

Comments

Comments

A houseproud couple have been left feeling frustrated after a high street retailer repeatedly sent the wrong cushions to them over the last year - and the saga is yet to be rectified.

For the last nine months Davie Verity, 59, and wife Sue were sent 13 incorrect cushions by home furnishings company SCS.

The ordeal began after they ordered a new suite from a branch in Bradford, West Yorkshire, in May 2024.

They also purchased some additional scatterback cushions for an extra fee, but have been pulling their hair out after receiving the 'totally wrong' order three times.

Mr Verity, of Baildon near Bradford, said: 'I don't know how you can get it so wrong.'

Issues with the cushions sent have included being the wrong size or colour, as well as one set which were exactly what they wanted on one side, but not on the other.

The situation came to a head on 12 February when the couple received yet another wrong order - this time, the cushions were both the wrong size and colour.

The 59-year-old has tried to rectify the problem through a variety of avenues, but with little joy.

Mr Verity said: 'There's a three-hour waiting list if you ring up. I've sent emails, photos, been down to the store, I just can't seem to get anywhere with it.'

He added: 'It must have cost them an absolute fortune with couriers and whatnot.

'We're just banging our heads against a brick wall, especially a big company like that.'

SCS has more than 100 stores across the country including in Birstall, Wakefield, and Huddersfield, and describes itself as the 'UK's leading and best-loved sofa specialists.'

Mr Verity said last week that his wife received a phone call telling them to 'expect an email from them with further information on how they will rectify things'.

The email arrived on Monday morning asking the couple to forward on the relevant details, as well as one that had originally been forwarded on 18 February, according to Mr Verity,

He said: 'So, no progress has been made to date.'

Mr Verity added: 'I'm still sceptical, awaiting a response, but plenty of cushions to soften the blow'.

SCS has however apologised for the situation and said it is 'actively working to resolve this matter'.

A spokesperson for home furnishings retailer said: 'We sincerely apologise for any inconvenience this situation has caused.

'Our customer service team has been in direct contact with the customer, and we are actively working to resolve this matter.

'We take our customers' concerns seriously and are committed to reaching a satisfactory resolution.'

Comments

Comments

American woman claims she's Madeleine McCann...and has DNA 'proof'

Nineteen MILLION people plunged into darkness in Chile as entire country loses power

Trump sparks outrage with AI video of his vision for Gaza that includes bizarre bearded belly...

Zelensky 'to sign mineral-sharing Ukraine peace deal at the White House on Friday' - while Trump...

Brits face pay-per-mile driving charges in eco-drive: Electric cars will create an £8BILLION tax...

Our quaint town is turning into a playground for the rich and famous - now we locals are desperate

Volodymyr Zelensky 'says yes to rare minerals deal with Donald Trump' - after Ukrainian president...

Haunting final moments of SeaWorld trainer before killer whale dragged her to her death by her...

I have lost £200,000 and all my life savings in fight with neighbour over 16-inches of land between...

American student, 18, 'who hurled her newborn baby from Paris hotel room to its death' is identified...

Terrorism expert who accused colleague of racism for telling him 'I did not appreciate the tone of...

The truth behind Donald Trump's mysteriously bruised right hand... and why it won't go away

Shocking excuse of female teacher with stripper pole 'who dreamt of sex with boys then raped 10 of...

Henry Kelly dead aged 78: Going For Gold and Game For A Laugh presenter dies 'after period of ill...

Manchester finally removes migrant tent city that has been plaguing the city centre for MONTHS......

Japanese man unleashes at Australian tourists